Distributor: Argo Shoes
Representative responsible: Yuki Tanaka
Address: Argo, 501-0115, 1-7-25 1F, Kagamishima Minami, Gifu City, Gifu Prefecture, Japan
Phone number: 058-215-5191
Email address: email@example.com
Necessary charges other than the product price: Shipping fee transfer fee
Payment method: bank transfer/convenience store payment/credit card/PayPal/GPay/ShopPay
Time of payment: If we do not hear from you after one week has passed, we will invalidate the sales contract.
Product delivery time: In-stock items will be shipped within 1-2 business days / Made-to-order products will be shipped within 1-2 business days after production is completed
Product delivery method: Mail by Hikyaku Express
Regarding returns, defective products, cancellations, and exchanges:
●Shipping costs for returns are free of charge (paid by our store). Please contact us within 7 days from the date of arrival of the product and send it back with the postal delivery slip included with the product.
- ◆ Notice
- ・The free return shipping service is limited to arrivals and departures within Japan.
- ・The above services are subject to change or cancellation.
●Returns cannot be accepted for the following items. Please be careful.
- (1) When the customer uses the product *One copy can be exchanged
- (2) If more than one week has passed since the product arrived
- (3) When the customer modifies the product or damages the product.
- (4) Products purchased outside of our online shop "argo-shoes.net"
- (5) Products for which it is specified on the product page that returns are not accepted
●If the delivered product has a defect such as dirt damage, we will exchange the product or issue a refund, so please contact us. After contacting us, please send the product to the designated location by cash on delivery.
- (1) Please contact us Please contact us within 8 days from the arrival date of the product. (e-mail/telephone/fax)
Click here to contact us using the form .
- (2) Confirmation of contents When contacting us by phone, we will ask for your name, address, product number, bank account for refund, etc. In the case of e-mail or fax, please include your name, address, product number, bank account for refund, etc.
- (3) We will bear the shipping fee when returning the product. Please send the product to the address specified by our store using the postal delivery slip included with the product.
・The free return shipping service is limited to arrivals and departures within Japan.
- (4) Return shipping address and points to note Please fill in the item to be returned in the lower half of the delivery note and include it with the item. Please send the product to the following address in the same packaging as when it was delivered. Please keep the copy of the invoice with you for two months after shipment.
1-7-25 Kagamishima Minami, Gifu City, Gifu Prefecture
- (5) Refund If the transaction method is "bank transfer", the product price and consumption tax will be transferred to the designated account after the product arrives at our company. If the transaction method is "Credit Card", "PayPal", "Shop Pay", or "GPay", we will perform the procedures to cancel the credit card payment. In addition, depending on the closing date of the customer's card, a charge may occur once, but in that case, it will be offset in the form of a negative charge by the closing date of the following month.
* If the transaction method is a "debit card" of each credit company, it may take time to refund. In that case, please contact the credit company that issued your card.
Please be sure to contact us in advance when returning an item. If the product is returned without contacting us and is lost, we may not be able to provide a refund.
If you wish to exchange the size of the product, please carefully read the following conditions for exchange and cases where exchange cannot be accepted, and only if the conditions are met.
Please contact us and we will contact you for confirmation.
Please return the exchanged product with the postage-on-delivery delivery slip included with the product.
As soon as we have confirmed it, we will ship the desired size product or ship it after production.
・ Only shoes (sandals, shoes, boots) are eligible.
・You can exchange the size of the same product (product listed on the same page). Please note that it cannot be exchanged for another product.
・When you contact us, we will check the stock of the item you wish to exchange.In the case of made-to-order manufacturing, it may take some time to re-ship based on the estimated delivery date of each product.
・Each product can be used up to once. Products that have been exchanged once cannot be exchanged again.
●If you cannot accept an exchange●
・Products that have passed 8 days or more after arrival
・When it can be determined that the item was worn outdoors (trying on is possible only indoors)
・Items with detached or damaged product tags, price tags, labels, etc.
・Products with damaged or lost packaging (bags, cases, etc.)
・When scratches or stains occur under the customer
・Items that have been exchanged once
・Products that are made-to-order and are marked as "non-returnable"
Regarding the timing of the conclusion of the contract and the cancellation of the contract
The sales contract between our shop and the customer shall be deemed to have been concluded when our shop ships the product ordered by the customer to the customer.
In addition, in the following cases, the Company may cancel the contract even after the contract has been concluded.
- (1) Due to reasons such as unknown delivery address, long-term absence, etc., we are unable to deliver the product to the customer for reasons not attributable to our company, and even if we contact you to that effect, the original arrival schedule If redelivery is not possible within one week from the date
- (2) When the credit card company you use contacts you to suspend the transaction
- (3) When the shop recognizes that there has been fraudulent or inappropriate behavior when using the shop.